They were great with helping me solve an issue that I had when I first came Which allow me to make my purchase smoother and provide me with extra above and beyond service. I want to thank the manager for coming up with a solution in the heat of the moment and keeping his cool. It was definitely a five star performance by him and the tech who serves me. Always a pleasure going there one of my favorite dispensaries in the loop.
I have been going to Ascend's River North location for a couple years and I am always helped by friendly and knowledgeable staff. From the person who checks my ID at the front to the security guard to the person ringing me out, everyone is kind and helpful. Today I was helped by Gage who was wearing a really cool and discreet DBZ shirt. Love this place and look forward to every visit 💜
Ascend is my #1 go-to dispensary ChicagoBrian @ river north location was extremely friendly, knowledgeable, and attentive to me, and helping me get the best quality for the best price! … he’s also pretty easy on the eyes ;)Thanks, Ascend! Will be a loyal customer for many years to come 💯
⭐️⭐️⭐️⭐️⭐️Ascend River North is hands-down the best dispensary in Chicago! The store is bright, modern, and super easy to navigate. The staff here really go above and beyond—they’re knowledgeable, patient, and always willing to help me find the right product, whether it’s flower, edibles, or something new to try.The vibe is welcoming and never rushed, which makes the whole experience stress-free. Prices are fair for the area, and the quality of the products is consistently top-notch. Ordering ahead online is smooth and pickup is always quick.If you’re looking for a spot in River North with great selection, professional service, and a positive atmosphere, Ascend is the place to go. Highly recommend! 🌿
These guys are the best! So kind, informative and caring. I have a loved one terminally sick with cancer and they just listened to me and guided me through different options and found me the best deals. His kindness brought me to tears. I encourage others to check this place out. The place is so classy with amazing murals on the walls and decor with the classic chicago vibe. Thanks again you guys!
Unfortunately, they are only for recreational use and not medical. But I was able to get what I needed. Great service, good product.
I absolutely love The ascend outlets. Security is always awesome staff is always great very intelligible people and very good sales and deals. The staff member behind the counter was able to direct me to some gummies that satisfied an itch I had. You guys keep up the great work and I'll keep coming by highly recommend.
My experience was great! Leo has excellent customer service! He was patient and listened to my likes and dislikes. My husband was also with me and Leo recommended a cream for his achy knee. It worked like a charm😊
I recently had the pleasure of interacting with Leo in customer service, and I must say the experience was exceptional from start to finish. Leo demonstrated a perfect balance of professionalism, patience, and genuine care, making my experience seamless and stress Leo was attentive and friendly. He carefully listened to my concerns, asked clarifying questions, and reassured me that the issue would be resolved quickly. His clear communication made the process easy to follow, and I felt confident that I was in good hands.
Ascend in River North is amazing. I love their collaborative event with Ritual Yoga combining Ascend / Yin. There is no other experience like that in the city. Highest form of relaxation (pun intended)
Service it always top notch with knowledgeable and incredibly friendly staff.They have the best prices around hands down. I rarely if ever shop anywhere else. This is the place to be in the Chicago area.
Great place it is been more than a year coming to this location. The staff is friendly and welcoming. Employees are quick so lines are fast! The best dispensary in chicago so far! L
Ascend in Rivernorth is super awesome! They know me by name! Great inventory, and the staff is really nice. I've never had a bad experience and recommend it to all who partake!!
HUGE thank you to Ascend dispensary for collaborating with Ritual Yoga River North! I attended a 420 flow class and 420 yin class yesterday. Both classes were absolutely amazing! Ascend provided edibles and vape pens during the class, and even gave us some goodies to take home! Amazing experience!
Thank you to the wonderful staff at Ascend in River North for always helping me find what I need! I love representing Ascend at Ritual Hot Yoga! This partnership opens the door for members in the wellness community the opportunity to connect with cannabis. Excited to keep healing the community with the help of Ascend! ❤️
Always an amazing experience from the kind , knowledgeable and extremely friendly staff. They are the fastest out of all dispensaries and I definitely shop around.I would recommend to anyone I know.Can't beat the staff at the Rivernorth location in Chicago.Thanks again and stay HIGH!
Price difference between your website and the checkout counter, where prices were doubled. Even more disheartening was the seller's apparent indifference to the issue when I brought it up. Such disregard for pricing integrity leaves customers feeling undervalued and distrustful.
Purchased a few packages of gummies and very disappointed.I pack of ten only had 7 inside1 pack of ten only had 8 insideI pack of five only had 3 inside2 pack of five only had 4 inside.I feel that these people are aware that their packages are short but charge and give them to you anyway.Needless to say I will not be going back to either of their dispensaries as the same thing happened at both.
Would give 0 stars if I could. Purchased a glass blunt from here that WOULD NOT pull when inhaling. You couldn’t smoke it at all. I immediately called Ascend and was told to “take out the weed and repurpose it into a joint.” The glass blunt had keif on the outside and cost $30. If I wanted to repurpose to a $9 preroll-I would have just bought it originally. They were NO HELP.
All the Ascends are different in Chicago. This one is the most expensive one, shop around. Better promos at the other Ascends.Weird they don’t all have the same promos. Also be careful with pre orders they don’t always hold them.
Great store. Great Staff for the most part. The short white girl who looks irish attendant is as rude as they come; hence why the 4 stars and not 5 stars.
Dina was amazing at Ritual yoga studio in River north! The gummies were delicious and got the job done. Love it!
Love this place super friendly, easy line and check out experience. Good products they will help you make the best selection for your styleGabriel and the girl at the order stations were super cool to me and made me feel welcome, coming back for sure
Leo and his team at Ascend Cannabis Dispensary provided exceptional service during my recent visit. His knowledge about the products, friendly demeanor, and willingness to assist made my experience enjoyable and stress-free. He took the time to understand my needs and provided valuable recommendations. I highly commend Leo for his professionalism and excellent customer service. Ascend Cannabis is fortunate to have such a dedicated team member like him!
Nice store! Here from out of town and picking up things I don’t see at my regular dispo. AIC picked out some really nice nugs for A La Mode, thanks man! Forgot your name, but thanks! Gotta pick up an Edie Parker piece next time I’m out here too!
Just had one of my best experiences at a dispensary! Very helpful, patient and knowledgeable !I salute Michael and the boys. I wish I got all the names and the manager manager on duty. Appreciate itDefinitely coming back!
Terrible experience and really scammy. They say they accept debit cards, but they process it as an ATM transaction....that's NOT the same thing. They "rounded up" my total and refunded me the difference in cash.....weird but okay I guess. Then I look at my bank statement, see the transaction as an ATM for a totally different (higher) amount, AND there is a fee from my bank for using an outside ATM! None of this is posted on the location website, signed at the store, nor was it told to me verbally. All told, charged $15 over the price listed on my receipt.On top of that, I waited a long time for a product I ordered ahead in a store that was otherwise empty. Really annoying and unsafe exit into the alley...gotta get that sorted. Will not be returning.
In all other aspects this place is pretty good. But their loyalty program is abysmal. The points randomly fly off or you only receive half of them. I redeemed my points and instead of taking 125. It removed all 160. I don't know if this is happening to anyone else. But it's absolutely crazy. This is probably the fault of the ecommerce platform but they should really try to get it fixed. I'm sure thousands and thousands of loyalty points among customers have been miscalculated. Every other shop has figured this out. Except for this one.
The dining experience was amazing. Our cups stayed full and the food was just as good. I had the best steak I've ever had here and will be returning for seconds. Keep it up and please y'all, come try this place out
This is my favorite of all the dispensaries I've been to, granted I've only been to Illinois & Colorado. Still, the set up is great & you never feel rushed. The lady who completed my purchase was awesome! She & I talked for a minute. I don't remember her name, but it was Saturday afternoon (08/05/2023, around 3-5pm, she is black & thin & exceptional. She was so kind). I can't wait to visit again!
Person at front desk was great! Greeted with a smile. Kiosk ordering system was clear and smooth! The guy at the desk who took care of the the transaction and prepared my order had cool purple shades and a great vibe! Overall nice place and nice people! My Order was also excellent
Always such a nice experience shopping here. The security makes you feel safe and welcome. The sales associates are so quick on their feet when there is an issue. Thanks to Romell, and Leo helping me with my order. I came in thinking I only had enough for one thing and I left with two products. They were very patience as I scrapped for loose dollars in bottom of my purse to pay my transaction fees. 😭 Thank you all so much. 💕 Dope vibes. ✨📲