Beyond/Hello Dispensary in Bloomington, IL
MrDeano
1712420378
INSTEAD OF HAVING GOOD CUSTOMER SERVICE AND JUST MAKING SURE I WAS SATISFIED THEY ARGUED WITH ME AND TALKED DOWN TO ME INSTEAD OF JUST REFUNDING ME! WORST CUSTOMER SERVICE I'VE EVER EXPERIENCED! Bought a disposable vape pen there. It was half full. Got the runaround but was told they would take care of it. Had to take pictures and email them. They didn't even respond. After calling 5 times and being assured the problem would fixed I eventually went in there. Then when I got there they said it wasn't a big deal best they could do was 5-10$ off the next order. Guess what, there will NEVER BE ANOTHER ORDER FROM THERE! OVERPRICED AND OVER TAXED RIPOFF WITH HALF-FULL CARTS!
James G.
1711612541
I went in and I am not really super tech savvy so I asked for help finding what I was looking for and I selected a 1/8 that was $22 and an 1/8 that was around $33 or $34 bucks and the total came to $68 and I was nice enough to leave a tip. So I paid $90 and get back to where I was going which was a few hours away and all they gave me was an 1/8. I kinda think the guy that helped me helped himself also or maybe was given the wrong bag but I definitely wouldn’t go back there after that unless they was gonna fix there mistakes. I’m not saying that the place is bad but I definitely had a bad experience and it could have been an honest mistake but when it comes to that much money as hard as I have to work for it and I was nice enough to leave a tip and didn’t even get what I paid the $68 for I got half of what I ordered on the tablet. Guess it could have been because I was out of state and the guy helping me figured I would be long gone before I realized that I had been given the wrong order. I don’t know but I guarantee it that if they look back on the records they could see it but it would probably be a waste of time to even try to go back and get them to make it right.
ShaTi M.
1710881310
I like this place and it's very convenient. You actually save money when you place online for pick-up. The taxes are a bit expensive though. But overall nice quality but I'd rather get it the old school way 😉
Scott W.
1708739484
Great place to get your bud, just hope you have time to wait. Unfortunately, between staffing and customers, wait time for any shopping, including online orders, will keep you in lines for almost an hour if not longer. I’ve been shopping here for years simply because there are no other legal alternatives. Overall, the shop is nice and the workers are cool people. Just wish they could do something about people who want to get in and out with an online order.
Katrina R.
1707516276
I absolutely love how she seemed to enjoy doing her job and did it with a smile! Every experience I've had there with anyone has been amazing. Such a wonderful, happy, helpful team of employees!Thank you!
Cherilyn J.
1704908659
Cayla assisted me with my order and 3 things stood out to me:-she greeted me-confirmed my order by showing me each product-she was efficient with the line she was working.I've been here several times and I do understand why we wait, but, we all have somewhere to be and she maintained a great flow and attitude. Much appreciated!!
Joshua T.
1704606913
Very helpful! Kind and friendly service! You cant really complain of anything much being the store was in great shape as well..🤷 5/5!
Erwin V.
1699111757
Right through the door I loved thus place. The security guard was respectful. The staff handled my order in a polite and timely manner. Any information I asked for was answered at the ready. Impressed. I enjoyed this experience. Great product too, didn't feel the need to point out the obvious. Enjoy!
J&C R.
1698885865
Best Dispo in town. Shout out to Angela she was very helpful and informative. Beautiful aesthetic, makes you feel good walking in. 5 stars would give more if I could. Def my new spot
Margaret F.
1698341646
I love this place. The nicest people, clean store, good vibe, good products, good sales. The only lingering issue is the lines. Online ordering is supposed to be a benefit, but the shoppers move twice as quickly. I was there one day when the lines of online and shoppers were messed up and ended up waiting 1.5 hours for an online order while shoppers walked in and out on minutes. I love this place so much, but I’ll probably discontinue ordering online. It won’t stop me from shopping here (unless it gets worse). It’s a great store. It’s just a line issue. This review is for store feedback purposes. I would still encourage others to shop here because it’s typically a really great experience. The gentlemen I interacted with today at the front desk and cashier were STELLAR.
B R.
1695065553
This location used to be my favorite in the area but within the last month or so each visit has become more and more bleak and frustrating.The first thing I want to address about this location is the lack of any sort of organization. You can almost sense the chaos from down the street. They’ve got lines down the sidewalk of people waiting just to get inside. Even on days without major sales. The staff can never seem to find product with any sort of ease. Half the time it just seems like they’re just chatting with the back room staff through the drawers instead of looking for product.Second on my list of disappointments, online ordering. It’s my knowledge that online orders are typically placed to allow customers who have already decided on their purchases to be able to have a faster experience. At least that’s how it works at my place of employment. Two months prior to this review that’s exactly how it worked. I would place my online order, check in and wait in the online orders side of things and I was in and out, hassle free. The last three visits I’ve had, they’ve just fully done away with any sort of organization with customers. We’re all thrown into one big line and forced to wait behind other customers who don’t even know what they are there to purchase. I’m not trying to sound like a Karen here, but this seems rather inconvenient for all parties involved. Why even waste my time placing an online order when I’m still going to be thrown into a line with everyone else who doesn’t have an order in. I used to be able to spend 10 minutes max here and now it’s become more of a 45-60 minute affair. I could’ve driven somewhere else out of town and had a faster experience.Last thing and honestly the least of my concerns, but still feel is a valid concern. Why do some “budtenders” or whatever y’all describe the position of POS in the store talk down to customers like they are morons? Look I understand customers are irritating. I work retail myself, and yet with as much displeasure customers bring me, I never treat them poorly for asking a question. If I want to know how many points I have on my account, don’t tell me to look on the app. I’m fully aware I can check my balance on the app. It’s very clearly advertised through the store. But sometimes I forget to check. You have all my information on the screen. Just answer the question.But what do I know, I’m just a customer.
Jennifer H.
1690370312
It took an hour to get through the line to get to my product. And then the selection wasn't that great. I travel all over the US, and in Illinois, this was the less efficient by far. Nice store though.
1515 N Veterans Pkwy
Bloomington, IL 61704
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Payment Methods:
Cash Only
ATM Available On Site
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ABOUT THIS DISPENSARY
Beyond/Hello, located at 1515 N Veterans Pkwy in Bloomington, is open to serve the cannabis community.
Medical: Yes
Recreational: Yes
Delivery: No
Before this dispensary could open, it was licensed by the state.
Product types and availability can vary from store menu to store menu, depending on demand. If Beyond/Hello in Bloomington does not have what you are looking for, there is no legal obligation to stick to a single brand. Your medical marijuana card, if needed, is universally accepted at any dispensary in Bloomington.
Purchasing Marijuana Products at Beyond/Hello
Preparation Helps: See what’s available ahead of time. If Beyond/Hello in Bloomington online menu is available on our site, this is the best way to see the different product options before visiting the dispensary. If enabled, after finding the right products you desire, reserve your order on our e-commerce platform.
Low tetrahydrocannabinol (THC) cannabis with higher CBD products are generally available to patients as well who prefer the non-euphoric effect.
Contact the dispensary if you encounter product-related issues or problems. Beyond/Hello has a policy & procedure for this.
Please enjoy the menu products from this dispensary responsibly!
To stay up to date, sign up to our newsletter below to receive our MMJ Updates as well as discounts & specials as they arrive.
What People Are Saying
MrDeano
1712420378
INSTEAD OF HAVING GOOD CUSTOMER SERVICE AND JUST MAKING SURE I WAS SATISFIED THEY ARGUED WITH ME AND TALKED DOWN TO ME INSTEAD OF JUST REFUNDING ME! WORST CUSTOMER SERVICE I'VE EVER EXPERIENCED! Bought a disposable vape pen there. It was half full. Got the runaround but was told they would take care of it. Had to take pictures and email them. They didn't even respond. After calling 5 times and being assured the problem would fixed I eventually went in there. Then when I got there they said it wasn't a big deal best they could do was 5-10$ off the next order. Guess what, there will NEVER BE ANOTHER ORDER FROM THERE! OVERPRICED AND OVER TAXED RIPOFF WITH HALF-FULL CARTS!
James G.
1711612541
I went in and I am not really super tech savvy so I asked for help finding what I was looking for and I selected a 1/8 that was $22 and an 1/8 that was around $33 or $34 bucks and the total came to $68 and I was nice enough to leave a tip. So I paid $90 and get back to where I was going which was a few hours away and all they gave me was an 1/8. I kinda think the guy that helped me helped himself also or maybe was given the wrong bag but I definitely wouldn’t go back there after that unless they was gonna fix there mistakes. I’m not saying that the place is bad but I definitely had a bad experience and it could have been an honest mistake but when it comes to that much money as hard as I have to work for it and I was nice enough to leave a tip and didn’t even get what I paid the $68 for I got half of what I ordered on the tablet. Guess it could have been because I was out of state and the guy helping me figured I would be long gone before I realized that I had been given the wrong order. I don’t know but I guarantee it that if they look back on the records they could see it but it would probably be a waste of time to even try to go back and get them to make it right.
ShaTi M.
1710881310
I like this place and it's very convenient. You actually save money when you place online for pick-up. The taxes are a bit expensive though. But overall nice quality but I'd rather get it the old school way 😉
Scott W.
1708739484
Great place to get your bud, just hope you have time to wait. Unfortunately, between staffing and customers, wait time for any shopping, including online orders, will keep you in lines for almost an hour if not longer. I’ve been shopping here for years simply because there are no other legal alternatives. Overall, the shop is nice and the workers are cool people. Just wish they could do something about people who want to get in and out with an online order.
Katrina R.
1707516276
I absolutely love how she seemed to enjoy doing her job and did it with a smile! Every experience I've had there with anyone has been amazing. Such a wonderful, happy, helpful team of employees!Thank you!
Cherilyn J.
1704908659
Cayla assisted me with my order and 3 things stood out to me:-she greeted me-confirmed my order by showing me each product-she was efficient with the line she was working.I've been here several times and I do understand why we wait, but, we all have somewhere to be and she maintained a great flow and attitude. Much appreciated!!
Joshua T.
1704606913
Very helpful! Kind and friendly service! You cant really complain of anything much being the store was in great shape as well..🤷 5/5!
Erwin V.
1699111757
Right through the door I loved thus place. The security guard was respectful. The staff handled my order in a polite and timely manner. Any information I asked for was answered at the ready. Impressed. I enjoyed this experience. Great product too, didn't feel the need to point out the obvious. Enjoy!
J&C R.
1698885865
Best Dispo in town. Shout out to Angela she was very helpful and informative. Beautiful aesthetic, makes you feel good walking in. 5 stars would give more if I could. Def my new spot
Margaret F.
1698341646
I love this place. The nicest people, clean store, good vibe, good products, good sales. The only lingering issue is the lines. Online ordering is supposed to be a benefit, but the shoppers move twice as quickly. I was there one day when the lines of online and shoppers were messed up and ended up waiting 1.5 hours for an online order while shoppers walked in and out on minutes. I love this place so much, but I’ll probably discontinue ordering online. It won’t stop me from shopping here (unless it gets worse). It’s a great store. It’s just a line issue. This review is for store feedback purposes. I would still encourage others to shop here because it’s typically a really great experience. The gentlemen I interacted with today at the front desk and cashier were STELLAR.
B R.
1695065553
This location used to be my favorite in the area but within the last month or so each visit has become more and more bleak and frustrating.The first thing I want to address about this location is the lack of any sort of organization. You can almost sense the chaos from down the street. They’ve got lines down the sidewalk of people waiting just to get inside. Even on days without major sales. The staff can never seem to find product with any sort of ease. Half the time it just seems like they’re just chatting with the back room staff through the drawers instead of looking for product.Second on my list of disappointments, online ordering. It’s my knowledge that online orders are typically placed to allow customers who have already decided on their purchases to be able to have a faster experience. At least that’s how it works at my place of employment. Two months prior to this review that’s exactly how it worked. I would place my online order, check in and wait in the online orders side of things and I was in and out, hassle free. The last three visits I’ve had, they’ve just fully done away with any sort of organization with customers. We’re all thrown into one big line and forced to wait behind other customers who don’t even know what they are there to purchase. I’m not trying to sound like a Karen here, but this seems rather inconvenient for all parties involved. Why even waste my time placing an online order when I’m still going to be thrown into a line with everyone else who doesn’t have an order in. I used to be able to spend 10 minutes max here and now it’s become more of a 45-60 minute affair. I could’ve driven somewhere else out of town and had a faster experience.Last thing and honestly the least of my concerns, but still feel is a valid concern. Why do some “budtenders” or whatever y’all describe the position of POS in the store talk down to customers like they are morons? Look I understand customers are irritating. I work retail myself, and yet with as much displeasure customers bring me, I never treat them poorly for asking a question. If I want to know how many points I have on my account, don’t tell me to look on the app. I’m fully aware I can check my balance on the app. It’s very clearly advertised through the store. But sometimes I forget to check. You have all my information on the screen. Just answer the question.But what do I know, I’m just a customer.
Jennifer H.
1690370312
It took an hour to get through the line to get to my product. And then the selection wasn't that great. I travel all over the US, and in Illinois, this was the less efficient by far. Nice store though.
