Zen Leaf Dispensary in Waterbury, CT
Based on 385 reviews
Christina A.
1712536115
Terrible experience. Preordered bud online as the website was offering a 15% discount on brand purchases. After arriving to the location for pickup I was told a completely different price; almost $20 more than expensive than my original quote. When I showed my confirmation email I was rudely told that the website was wrong and the discount didn’t apply to flower. I responded that this seemed like an in-house problem that the company was aware of and unsure how this was a problem for me, the customer, to absorb. I chose and drove to this establishment based on an agreed upon price. The employee grabbed a second employee who explained the same issue with the site - also clearly annoyed as it seemed they’d been explaining this to customers all day - who then quickly walked into the back as I was speaking because I, too, was now annoyed. The price should have been honored and at the very least these employees should have spoke with professionalism and courtesy. I don’t care what product you’re selling. It’s still a business. I told them at that point I will never come back and I never have.
Greg K.
1711576459
Getting really tired of having a total when I check out online, only to be told it's $25-30 more when I go to pick up. The attitude I got from the "manager" about the fact that if they aren't careful, false advertising can become a problem if this continues..... Is this a professional business or someone's hobby? I DO WANT TO MENTION THIS.... Everything else about this store is great, including the people checking you out. However, if this keeps up I'm just going to take rides to MA every week or two. Magically they don't have these issues.
Jasmine m L.
1711493549
My first time in this location ,I can say that I got treated nicely , I appreciate Ariel &’ the help provided w all smiles/greets . I absolutely loved the customer service I received today as well ❤️SHOUT OUT TO ARIEL 🎉🎊🫶🏼
Cathy F.
1707745999
Great experience! Someone is there to help you order on the kiosks. After ordering your request is sent to the back to process, your name is called quickly and you are assisted by a member of the staff. Everyone is very friendly and helpful and the process is fast! Highly recommended
Art B.
1707577277
Did online order and pickup. Online order was ready in less than a half hour. Wait time was less than 5 minutes at store and they have a nice place to sit. Store was clean. Everyone was very helpful. Prices are bit high but that’s CT taxes for us.Update: I’ve read the reviews prior to my visit and was preparing for the worst regarding wait times. Obviously if you go during the day when most every store is busy and foot traffic is high you’re going to wait for everything but just went again to Curaleaf and was in and out in well under 5 minutes. Great service from Terrence and everyone there.
Enjay P.
1707515510
Adriana has the best customer service I've ever seen in an employee. She has the type of energy that would make you come in just to say 👋 which is just the icing on the cake . I went to support a friend as they started their journey and while I don't do it myself I still asked a ton of questions on their behalf and was met with nothing but courtesy and happy staff eager to help and if you ever want to see the truth definition of model employee look no further then Adriana and the staff here.
Katherine S.
1703392717
All the staff was friendly, helpful and accommodating it was my first time there , or any dispensary for that matter so i had no idea where to start , or even what i wanted. Elizabeth was super helpful, and gave me recommendations. Thanks so much 💚💨🫠
Donald V.
1703346118
Very organized, a good structure that accommodates this new world with open arms.. great employees. Great discounts. Well I’m a VIP so I’m a happy camper
Michael S.
1703203059
Man I used to love this place. When ore orders actually meant something. Now you pre order and you still wait over 15 minutes. Maybe one day they'll get it together buf now is not that time. There are plenty others that will get you in and out in a flash.
Nick L.
1702487766
Easily the slowest dispensary I’ve ever been to. They manage to make getting a “ready for pickup” online order into 30 minute slog of waiting around. They have a different model than most dispensaries where you must wait for them to call your name instead of just getting in line and picking up. They unfortunately often have no urgency in calling your name. This is consistently how this business operates - it treats its customers time as worthless.When business is slow this place is okay, but if the waiting room has 3 or 4 people expect to wait.
Tracie M.
1698259049
Katlyn is awesome and so polite and gives great advice on new product drops and suggestions for my medical marijuana I am super sensitive to sativa strains and she knows whats what! - 10/10 recommend!
Sally P.
1698175617
I've always been a fan of curaleaf. Great quality.I would have given a 5 but that music. Far too loud! Migraines & that makes for an uncomfortable visit.
Matthew S
1698160853
Great customer service and good product selection. They also have regular sale offers that can be very good deals at times. Fast becoming my favorite store in the area.
Dayna K.
1696029408
Everyone is sooooo nice! I love going there, because the employees are friendly and so knowledgeable and always smiling. 😃🥹 Sam is a doll. Always smiling and full of energy. Just love her. Today I got to talk with Ashley while I was waiting. She was just as nice as everyone else. Thank you.
Dave B
1692036829
Very clean and the staff are super friendly. Would have gotten 5 stars except the kiosk thought they were out of stock on the item I wanted when they actually had the product in stock. But great experience and I am positive we will be returning!
Danielle N.
1691938834
Great place. Great People. In and out very quickly, lines are normally short and when you order upfront your stuff is ready upon arrival.
Stephen H.
1691856979
Everyone was amazing, I believe Gina helped me out and she really guided me to the products that suited me best. Extremely knowledgeable and very nice! I’ll definitely be back
Jim R.
1691109921
Really cool place the staff was friendly. Very nice experience. Recommend to all. Oh yeah and the flower 2nd to none
MeLa T.
1690935687
Nice store, but the customer service at front door is a lil left to be desired. Forst visit, check on person lnew yhat but just opened door and didn't say where or what to do. Alsp seemed a lil chaotic with the puck up process and employees. Seems like a decent selection and prices, but not sure this would be my regular stop. Also, no shade while waiting to be called in to check in for 2 ppl at a time. Im sure in inclimate weather and busy times might not be best for everyone.
Dayna K.
1690294312
Everyone is sooooo nice! I love going there, because the employees are friendly and so knowledgeable and always smiling. 😃🥹
Michael S.
1690031310
This dispensary is very friendly, knowledgeable of the products and quick when purchase online. They just added kiosks for last minute add-one and new purchases. Keep up the good job
Michael P.
1689871050
Rhonda had just gotten done dealing with a customer that was swearing at her and refusing to take his helmet off. She was amazing as always and more calm than I would’ve been after that way the previous customer was to her. Good job Rhonda!
Benjamin
1689870479
Please stop making people make profiles and taking phone numbers and email. You want to make sure I'm old enough fine. Entering all that info on a tablet that every time I press a single character it wobbles all over the place is a little bit ridiculous.Update with my helmet on my head not even covering it I was told to take it off places are getting ridiculous scan my ID you know who I am there was no different than a hat at that point. What happened to customer service
Benjamin
1689352223
Please stop making people make profiles and taking phone numbers and email. You want to make sure I'm old enough fine. Entering all that info on a tablet that every time I press a single character it wobbles all over the place is a little bit ridiculous.
Human B.
1688788155
This place used to be great when it was just med. I'm VIP. But the good times are clearly gone. Expect to wait 20-30 mins even if you pre-order online a day before. Only one or two people working the registers on a Friday at 5pm?? Really? Medical getting pushed to the back burner now that they can charge Rec users $50 an 1/8th. You will be sitting in lobby while some disrespectful stoner wants to make small talk with the cashier. "Oh tell me all about your dog!" while 15 people are standing behind them waiting. Cashiers could care less about other people and just want to promote their tip jar. Why do they need to be tipped anyway? A vending machine could, and should, do their job. They need to hire more people, pay them more, and streamline the checkout.
Jesse L.
1688658145
Did an online medical order drove all the way to pick it up and was charged a higher amount.. they acknowledged it wasn't my fault but still would not honor the price. waste of gas and time.
Christine C.
1687959066
Nice staff. Wish they had more vapes and edibles. No more heavy syringes anymore 😢
Sean G.
1687893179
Generally have a very good experience here. A few times before they opened everything up it would get a little crowded (and I was completely forgotten about once), but since the more open floorplan things have been flowing much smoother. They also are always SUPER careful to make sure you get the product you order.
Dr T.
1687613378
There are a few workers there that are very kind, but most are rude and treat you if you're lucky to be there; quite sad. I unfortunately will be going elsewhere moving forward. I don't like spending $xxxx's a year somewhere to not enjoy going there. Hope they change it around.
Bob P.
1686491274
Absolutely the worst store ever. Some of the staff are rude, arrogant and have a nasty additude. When reaching out to upper management to share my many horrible experiences there was no one interested or accountable. I blame the management at this store because they are suppose to lead by example which obviously they do not.I have patronized other curaleaf stores and they were awsome but not Groton Stay away from this sorry excuse of a dispensary as they don't deserve anyone's buisness.
LaDyTwIsTeD 1.
1678999163
This dispensary has no security, now they opening up all doors with no safety for the people that go there time to change dispensary and the supervisor or manager whoever she was was rude and said they don’t answer there phone for anyone not even curbside so what’s the point in having a phone line for ur patients smh prices are varied, been going here for two years not anymore!!
Tyler G.
1675724142
Rhonda and her team were excellent! I HIGHLY suggest using Curaleaf in Groton over anywhere else in CT. Their prices are always on point as well.
JRAZ A
1675098986
Dispensary to help medical patients will no longer exist as of 2023 and Curaleaf is leading the charge.Since end of December 2022 all of a sudden there are only eights avaiable at 40 per eighth. This equates to 320 an ounce, double the previous price of 160. I thought Curaleaf was about helping medical patients? At least give your patients an explanation as to why is happening and if it's the new norm.If it is the new norm then it will give others a chance to change dispensaries. In my case I have to travel to Mass because of this change.Extremely disheartening and unethical on your part.Thanks.No restock or replenishment for anything over 1/8 and THC is on lower level than previous.This is extremely disappointing s I can no longer afford to shop for medical in CT because of this. Not to mention all popular strains are mysteriously never restocked anymore.
SKWRL HEAD (SkWrL H.
1673785525
I have had the wonderful pleasure of being a medical patient here at Curaleaf in Groton, CT, and the staff have always been more than kind and very helpful with any questions that you may have. They do not have recreational products, but the medical menu has a great number of products for you and many other skwrls to enjoy, but please remember that the law states you can not operate a motor vehicle after indulging in any type of products that have THC and believe me, most skwrls I know enjoy their freedom and it isn't safe to operate a motor vehicle under the influence of any substances so please think about yourself and the lives of others and just take a Lyft or Uber.
Carrie B.
1672759731
I came here after I had been going to The Botanist because they have BETTER HOURS & they’re OPEN on Sunday! The staff there is amazing!San, Gina, Taylor & Rhonda just to name a few!! Glad I changed over when I did!
Chris D.
1670712183
Reduced hours and had layoffs before the winter holiday season.They charge you to use your debit card.Parking lot is small.Waiting room is small.They are obsessed at telling you to take your hoodie down.
Ryan K.
1669297662
The shop is super nice & modern brand new when it opened a few years back. I switched from the other dispo that's in southeast CT. Most people that work there are pretty nice some are meh, but they consistently have nice sales. Something that wasn't or didn't happen at the last dispo unless it was a holiday or something special very few and far btwn. So if you buy herb at least kinda consistently this is your place.
Dan J.
1668183603
Couldn't be happier. Man who registered me was very kind and patient. Incredible deals, and fast service.
Frank T.
1666725077
To the Greatest Crew who a customer can appreciate. Gina and Taylor , Rhonda and all the employees. Thanks for all you do.If you don't have your card get it and Join the Groton Cura Leaf Crew.
Sindi M.
1664385375
Wide array of medical marijuana including vape, edibles, flower and more. The staff is very helpful. Cash or debit cards are accepted. ATM is on site. They offer curbside delivery as well.
Vanessa M
1664383685
Don't consistently honor prices or discounts. Inconsistent answers and some staff members are very rude and clearly don't value their job.
Benjamin H.
1662305974
Switched from the Botanist. Shoutout to Timothy who went above and beyond for me today. Best move I ever made. Way better prices, awesome sales every week and it’s closer and about half the waiting time. Staff have all been very nice and helpful. I always try to go during off hours to avoid the rush.
Roxy “Princess of Realness” L.
1658848632
Don’t go here. Your likely to get run over in the parking lot. It’s an absolutely lawless place. Never any parking anyway. The interior is rather small and people are loud. The Curaleaf branded products are also dry and terrible.
Liz M.
1658540532
Since my surgery I have been forced to get curbside pick up and they have been so great about it!
Cody D.
1657305894
I really used to enjoy coming here. The first time I came I had explained I’m a mom to 3 young children and the woman i spoke to assured me curbside would always be an option for me since my kids come everywhere with me pretty much.I pick up once, maybe twice a month.When I picked up my second most recent time I noticed curbside wasn’t available when making my order online, there were never any times available. So I selected store pick up and in the comments I wrote curbside pick up. I went to go pick up and I called and called and no one answered. I called 5 separate times in a matter of 3 hours and no one picked up. So I went back the following day and the man I spoke to said curbside is still be offered and that if they don’t pick up to keep calling until they do because they’re just busy.The most recent time I picked up the same thing happened, and I called maybe 2x in a row, and someone picked up. Super annoyed.I told him I was picking up.“What’s your reason for needing curbside because we’re going away with it”I have my children with me“How old is the child”5,3, and 1 I can’t walk into a dispensary with them and I’m not leaving them in my car to go run inside when you offer curbside“I wanted to filter through who actually needs curbside and aren’t just being lazy”Well since you’re not offering curbside anymore I’m going to have to find a new dispensary“Why”Because I need curbside……? And you just said you are going away with itRegardless, No where does it state you need areason for using curbside pick up. This is absolutely ridiculous and I felt like I was interrogated for using a service that they already offered.
donna-lee M.
1655241657
I switched from " the botanist" in montville awhile ago and have 0 complaints. I felt uncomfortable at the botanist asking questions about my medications, where at Curaleaf I've been met with nothing but kindness and willingness to help. I will always recommend Curaleaf to new patients. The staff is wonderful.Also RHONDA IS AMAZING 🤩
Kelsey R.
1653419441
I used to like this dispensary and spend a lot of money here. Their buds are constantly dried out; they almost disintegrate. Their cartridges are decent. I, like others in the reviews, have found they refuse to give you advertised discounts (IE refusing to give me & someone else 25% off when I referred them). They claim the program “stopped and restarted” then had me waiting 20 min for 4 cartridges that I’d already received a text from saying they’re ready (and paid). Regardless, I referred a patient to you. I will do business elsewhere.
Alyssa
1651781791
Love everyone here, very knowledgeable and friendly, they create an environment that feels very safe
Jeanmarie O.
1651237249
Always courteous staff, very knowledgeable. When I had to renew script they were more than helpful
Jennifer V.
1650801958
Staff there is great, with one exception. It's business afterall & Curaleaf is allllll about the money, low quality product & has become Big pharma in the Cannabis industry. ????
daniel F.
1650379441
As far as buying weed goes I guess it’s alright but they constantly find a way to worm out of giving you the deals listed on the website usually with a wide variety of excuses as to why they can’t. Great people. Good buds. Horrible execution of sales.Update:followed instructions by owner an emailed help account no answer or responses. If u can go somewhere else do so.
daniel F.
1649700233
As far as buying weed goes I guess it’s alright but they constantly find a way to worm out of giving you the deals listed on the website usually with a wide variety of excuses as to why they can’t. Great people. Good buds. Horrible execution of sales.
stephanie G.
1647700882
Very friendly, knowledgeable staff and im never in there for more then 10 mins and thats probably the longest I've waited and been a caregiver for about 2 yrs would def recommend curaleaf to any new medical patient
Jen F.
1646080668
I will probably always give them 5 stars. They are some of the best folks. Always smiling, polite, and there are even a few with an awesome comedic side. Marijuana and laughter. Who could ask for more?
Sonny G.
1644435006
I wish I could give it zero stars. Always something that’s causing a wait. You preorder… yet have to wait in line behind people with a thousand questions. Rude staff. I’d rather drive 20 extra minutes and go to Norwich. The way this place is run is a joke. Shouldn’t be waiting as long as we do for online orders. What’s the point of ordering online when there’s one line one person working. Terrible system
Ocean C.
1644267575
Every time it’s a huge wait. There’s non urgency. People who pre order have to wait an hour for people who can’t make up their minds. No matter how many people are waiting the staff won’t rush anyone. Which is fine but have more people. A 45 second transaction shouldn’t require waiting an hour every time. People want to talk about their day and their pets and ask about every single product on the shelf and it’s at everyone else’s expense. My 4th dispensary I’ve gone to in Connecticut and by far the worst.The staff shouldn’t be chatting with every customer. Pay for your stuff and if you have questions they need a specialist to answer those not the cashiers
Chris D.
1643892007
This group has gone above and beyond the standards of what a dispensary should be. I credit the workers in the shop for keeping curaleaf afloat and giving the company its valued reputation. Every single employee is knowledgeable which is a plus, but most importantly, they are there in the snow, wind, and rain and always there for whatever and whenever you need them.
Scott B.
1643302074
Much better than the last place. Friendly, too.
D3fiantR3v3rant
1643109426
It doesn’t matter if you place your order online or not , when you arrive to pick it up, your still stuck behind the crowd of walk ins that arrived seconds before you. This location needs to adapt a 2 lane system. 1 lane for online orders so they can get in and out with ease, and a lane for walk ins. It serves no beneficial purpose to pre order online if you still have to wait 20 mins in the lobby to pick up your 1 item.. this location is getting worse daily with the staff being different almost every single visit. They really need to adapt and modify the way they do things here. Having 2 people on staff any given day is ridiculous.
JD M.
1642891119
They have a friendly, helpful, and professional staff w/ a nice selection of products. Would highly recommend.
Backwoods S.
1642448760
Great staff fancy packaging plenty of parking, the buds are mediocre or as we say MIDS, all there products are high quality and made well but the potency is lacking in most if not all products.
Michael B.
1641413666
Will not address the mold limits being increased to 1,000,000 cfu/g. How is this putting patients first?
Kristine B.
1639679172
This location saved me today!Now that “recreational” has passed, “medical” card holding patrons, can go to any Curaleaf.Hartford Curaleaf is “out of stock”, of the Theraplant Hybridol 360X syringe oil. (12000)Groton had (6) left and I bought all of them. ????I just filled out a paper when I arrived and the service was a pleasant breeze.Not a bad ride, the weather was mild.Thank you to everyone I encountered.Everyone was welcoming and friendly.Whoever keeps it stocked, gets my business and I buy 6-7 ever month.Thank you Curaleaf ????
Kelly D.
1636579424
Kinda expensive but the loyalty points and sales are good. Flower can be dry but it is still good.
Anthony D.
1634663422
I love the workers here. They are ALWAYS so nice and respectful. On top of that professional. I almost always tip when I can. Just because they're that awesome. Amazing experience here, Everytime
Matthew G.
1634253292
If I could give a 0 I would. Poor customer service, new rules aren't communicated well, and employees were rude and condescending toward their patient. Will not be going back and have filed a grievance with the ct department of consumer protection.
Michael P.
1632142081
Great place...great friendly staff. Great service and right down the street from me...oh yea!
Brianna H.
1631204065
Curaleaf Staff is always helpful and informative. We always have a variety of products to choose from.For more local cannabis business reviews check me out @journeytofindjoy on instagram ‼
Ryan A.
1630013711
A variety of selections, very helpful staff, and a convenient location right off the highway. I would definitly recommend Curaleaf.
J, G.
1628698763
Really cool people. Super professional. All other patients seem legit. Im not mmp any more but these guys are nice. It’s expensive but you get what you pay for. I didn’t go enough times to give it five stars but it seems five star worthy. 🙂
Jason B.
1628638305
The first time in my life walking into a retail situation ,buying weed. Felt like a kid at Christmas???? well stocked, friendly staff, even the customers I spoke with were all pleasant. It kind of made the rest of my day!????
Anthony C.
1628492333
Close pretty early for a pharmacy in a few more years they'll have cannabis products across the street at Walmart lol
Anthony C.
1628451056
Is this a "pharmacy" or not because actual patients need cannabis medically. The hours of operation here are horrible considering many patients have epilepsy, seziures, PTSD, depression. How can patients get their prescribed medication from this "pharmacy when they close at 3pm on Sunday. Pathetic and unprofessional service don't bother coming 20 minutes before closing without a online order or you will be harrased and given a death stare by the employees. I'll take my money somewhere else. I'm disgusted.
Alex W.
1624149520
Nice and clean dispensary, very friendly and knowledgeable employees, they have a pretty nice selection of smoking accessories, and it's fairly simple to get to the place too.
Sally G.
1623273628
Melissa was really excellent and steered me in the right direction for what I suffer from . It was so validating to hear that she also suffers from same pain and symptoms I have. Melissa really layed out why and which products were good for me and described everything clearly and in a way I could understand. My consultation with Melissa was a really good experience and I’m really grateful. Thank you
R. K.
1620475861
I just switched to this dispensary from the other in the area. It's almost spa like and laid back.
Russ M.
1617993434
Curaleaf is a great place.The people are exceptionally friendly and helpful.They are conveniently located
Jacob W.
1616896224
Before coming here I was a member of Thames Valley Relief sadly the only relief I had from them was leaving to come here. As a mental health patient having a comfortable place to go to means the world to us. Not only is it a very welcoming environment the staff is top notch. I really look forward to visiting the staff here they know me by name and treat me as a person. I personal struggle going into public places but here I am treated as I am with family and not just a customer. I highly recommend coming here even if its a little bit further you will have a much better experience.
Judy C.
1613512176
Great place and awesome staff. Very helpful
Anthony P.
1609169838
Very calming relaxing atmosphere. Very helpful and compassionate staff. Wait times are minimal. They are taking patient's health and safety very seriously.
Michael B.
1607631492
Very friendly staff, nicely remodeled space. New patients get 25% off first order!
Niko S.
1607387969
Just went in for consultation and it was so painless and that’s because of the laid back comfortable ambiance that they create for your experience at Curaleaf Groton, it makes you feel open to ask all the questions you’ve wanted answers for but maybe didn’t want to ask. The selection well let’s just say that they can accommodate any medical marijuana users needs, whatever or however you like to consume your THC and CBD you’ll be able to get those needs taken care of. So I’m super happy that I chose Curaleaf Groton and I’m super hungry rite now so catch ya later and Happy Holidays.
Lotus R.
1607020006
Great people, great selection!
Jamie S.
1605919236
This place is awsome! The menu might be a little overwhelming at first for some people but the staff can help you with that. For me i love a huge menu! Lol It's extremely clean and well laid out as well. I will say though this is the only dispensary that I've been to but there's no need to go anywhere else .
stephanie G.
1604101279
Very friendly, checking temperature doing everything to keep themselves and us safe thank you!
Susan M.
1602709922
Everyone is super cool and helpful.
Joseph M.
1602522154
The Best Dispensary In New London County !When i first transferred to Curaleaf Groton i was totally blown away by the facility , super modern clean comfortable and welcoming, ( that's right no standing outside) . The Professional Consult , The Super Friendly ( Very Outgoing ) Staff , the wide variety of available product on hand , Cement it as my Choice . I feel anyone in search of genuine compassionate care , select Curaleaf Groton . You will rapidly see the difference where caring for the patient is evident , not just words
237 E Aurora St
Waterbury, CT 06708
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Payment Methods:
Cash Only
ATM Available On Site
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ABOUT THIS DISPENSARY
Zen Leaf, located at 237 E Aurora St in Waterbury, is open to serve the cannabis community.
Medical: Yes
Recreational: No
Delivery: No
Before this dispensary could open, it was licensed by the state.
Product types and availability can vary from store menu to store menu, depending on demand. If Zen Leaf in Waterbury does not have what you are looking for, there is no legal obligation to stick to a single brand. Your medical marijuana card, if needed, is universally accepted at any dispensary in Waterbury.
Purchasing Marijuana Products at Zen Leaf
Preparation Helps: See what’s available ahead of time. If Zen Leaf in Waterbury online menu is available on our site, this is the best way to see the different product options before visiting the dispensary. If enabled, after finding the right products you desire, reserve your order on our e-commerce platform.
Low tetrahydrocannabinol (THC) cannabis with higher CBD products are generally available to patients as well who prefer the non-euphoric effect.
Contact the dispensary if you encounter product-related issues or problems. Zen Leaf has a policy & procedure for this.
Please enjoy the menu products from this dispensary responsibly!
To stay up to date, sign up to our newsletter below to receive our MMJ Updates as well as discounts & specials as they arrive.
What People Are Saying
Based on 385 reviews
Christina A.
1712536115
Terrible experience. Preordered bud online as the website was offering a 15% discount on brand purchases. After arriving to the location for pickup I was told a completely different price; almost $20 more than expensive than my original quote. When I showed my confirmation email I was rudely told that the website was wrong and the discount didn’t apply to flower. I responded that this seemed like an in-house problem that the company was aware of and unsure how this was a problem for me, the customer, to absorb. I chose and drove to this establishment based on an agreed upon price. The employee grabbed a second employee who explained the same issue with the site - also clearly annoyed as it seemed they’d been explaining this to customers all day - who then quickly walked into the back as I was speaking because I, too, was now annoyed. The price should have been honored and at the very least these employees should have spoke with professionalism and courtesy. I don’t care what product you’re selling. It’s still a business. I told them at that point I will never come back and I never have.
Greg K.
1711576459
Getting really tired of having a total when I check out online, only to be told it's $25-30 more when I go to pick up. The attitude I got from the "manager" about the fact that if they aren't careful, false advertising can become a problem if this continues..... Is this a professional business or someone's hobby? I DO WANT TO MENTION THIS.... Everything else about this store is great, including the people checking you out. However, if this keeps up I'm just going to take rides to MA every week or two. Magically they don't have these issues.
Jasmine m L.
1711493549
My first time in this location ,I can say that I got treated nicely , I appreciate Ariel &’ the help provided w all smiles/greets . I absolutely loved the customer service I received today as well ❤️SHOUT OUT TO ARIEL 🎉🎊🫶🏼
Cathy F.
1707745999
Great experience! Someone is there to help you order on the kiosks. After ordering your request is sent to the back to process, your name is called quickly and you are assisted by a member of the staff. Everyone is very friendly and helpful and the process is fast! Highly recommended
Art B.
1707577277
Did online order and pickup. Online order was ready in less than a half hour. Wait time was less than 5 minutes at store and they have a nice place to sit. Store was clean. Everyone was very helpful. Prices are bit high but that’s CT taxes for us.Update: I’ve read the reviews prior to my visit and was preparing for the worst regarding wait times. Obviously if you go during the day when most every store is busy and foot traffic is high you’re going to wait for everything but just went again to Curaleaf and was in and out in well under 5 minutes. Great service from Terrence and everyone there.
Enjay P.
1707515510
Adriana has the best customer service I've ever seen in an employee. She has the type of energy that would make you come in just to say 👋 which is just the icing on the cake . I went to support a friend as they started their journey and while I don't do it myself I still asked a ton of questions on their behalf and was met with nothing but courtesy and happy staff eager to help and if you ever want to see the truth definition of model employee look no further then Adriana and the staff here.
Katherine S.
1703392717
All the staff was friendly, helpful and accommodating it was my first time there , or any dispensary for that matter so i had no idea where to start , or even what i wanted. Elizabeth was super helpful, and gave me recommendations. Thanks so much 💚💨🫠
Donald V.
1703346118
Very organized, a good structure that accommodates this new world with open arms.. great employees. Great discounts. Well I’m a VIP so I’m a happy camper
Michael S.
1703203059
Man I used to love this place. When ore orders actually meant something. Now you pre order and you still wait over 15 minutes. Maybe one day they'll get it together buf now is not that time. There are plenty others that will get you in and out in a flash.
Nick L.
1702487766
Easily the slowest dispensary I’ve ever been to. They manage to make getting a “ready for pickup” online order into 30 minute slog of waiting around. They have a different model than most dispensaries where you must wait for them to call your name instead of just getting in line and picking up. They unfortunately often have no urgency in calling your name. This is consistently how this business operates - it treats its customers time as worthless.When business is slow this place is okay, but if the waiting room has 3 or 4 people expect to wait.
Tracie M.
1698259049
Katlyn is awesome and so polite and gives great advice on new product drops and suggestions for my medical marijuana I am super sensitive to sativa strains and she knows whats what! - 10/10 recommend!
Sally P.
1698175617
I've always been a fan of curaleaf. Great quality.I would have given a 5 but that music. Far too loud! Migraines & that makes for an uncomfortable visit.
Matthew S
1698160853
Great customer service and good product selection. They also have regular sale offers that can be very good deals at times. Fast becoming my favorite store in the area.
Dayna K.
1696029408
Everyone is sooooo nice! I love going there, because the employees are friendly and so knowledgeable and always smiling. 😃🥹 Sam is a doll. Always smiling and full of energy. Just love her. Today I got to talk with Ashley while I was waiting. She was just as nice as everyone else. Thank you.
Dave B
1692036829
Very clean and the staff are super friendly. Would have gotten 5 stars except the kiosk thought they were out of stock on the item I wanted when they actually had the product in stock. But great experience and I am positive we will be returning!
Danielle N.
1691938834
Great place. Great People. In and out very quickly, lines are normally short and when you order upfront your stuff is ready upon arrival.
Stephen H.
1691856979
Everyone was amazing, I believe Gina helped me out and she really guided me to the products that suited me best. Extremely knowledgeable and very nice! I’ll definitely be back
Jim R.
1691109921
Really cool place the staff was friendly. Very nice experience. Recommend to all. Oh yeah and the flower 2nd to none
MeLa T.
1690935687
Nice store, but the customer service at front door is a lil left to be desired. Forst visit, check on person lnew yhat but just opened door and didn't say where or what to do. Alsp seemed a lil chaotic with the puck up process and employees. Seems like a decent selection and prices, but not sure this would be my regular stop. Also, no shade while waiting to be called in to check in for 2 ppl at a time. Im sure in inclimate weather and busy times might not be best for everyone.
Dayna K.
1690294312
Everyone is sooooo nice! I love going there, because the employees are friendly and so knowledgeable and always smiling. 😃🥹
Michael S.
1690031310
This dispensary is very friendly, knowledgeable of the products and quick when purchase online. They just added kiosks for last minute add-one and new purchases. Keep up the good job
Michael P.
1689871050
Rhonda had just gotten done dealing with a customer that was swearing at her and refusing to take his helmet off. She was amazing as always and more calm than I would’ve been after that way the previous customer was to her. Good job Rhonda!
Benjamin
1689870479
Please stop making people make profiles and taking phone numbers and email. You want to make sure I'm old enough fine. Entering all that info on a tablet that every time I press a single character it wobbles all over the place is a little bit ridiculous.Update with my helmet on my head not even covering it I was told to take it off places are getting ridiculous scan my ID you know who I am there was no different than a hat at that point. What happened to customer service
Benjamin
1689352223
Please stop making people make profiles and taking phone numbers and email. You want to make sure I'm old enough fine. Entering all that info on a tablet that every time I press a single character it wobbles all over the place is a little bit ridiculous.
Human B.
1688788155
This place used to be great when it was just med. I'm VIP. But the good times are clearly gone. Expect to wait 20-30 mins even if you pre-order online a day before. Only one or two people working the registers on a Friday at 5pm?? Really? Medical getting pushed to the back burner now that they can charge Rec users $50 an 1/8th. You will be sitting in lobby while some disrespectful stoner wants to make small talk with the cashier. "Oh tell me all about your dog!" while 15 people are standing behind them waiting. Cashiers could care less about other people and just want to promote their tip jar. Why do they need to be tipped anyway? A vending machine could, and should, do their job. They need to hire more people, pay them more, and streamline the checkout.
Jesse L.
1688658145
Did an online medical order drove all the way to pick it up and was charged a higher amount.. they acknowledged it wasn't my fault but still would not honor the price. waste of gas and time.
Christine C.
1687959066
Nice staff. Wish they had more vapes and edibles. No more heavy syringes anymore 😢
Sean G.
1687893179
Generally have a very good experience here. A few times before they opened everything up it would get a little crowded (and I was completely forgotten about once), but since the more open floorplan things have been flowing much smoother. They also are always SUPER careful to make sure you get the product you order.
Dr T.
1687613378
There are a few workers there that are very kind, but most are rude and treat you if you're lucky to be there; quite sad. I unfortunately will be going elsewhere moving forward. I don't like spending $xxxx's a year somewhere to not enjoy going there. Hope they change it around.
Bob P.
1686491274
Absolutely the worst store ever. Some of the staff are rude, arrogant and have a nasty additude. When reaching out to upper management to share my many horrible experiences there was no one interested or accountable. I blame the management at this store because they are suppose to lead by example which obviously they do not.I have patronized other curaleaf stores and they were awsome but not Groton Stay away from this sorry excuse of a dispensary as they don't deserve anyone's buisness.
LaDyTwIsTeD 1.
1678999163
This dispensary has no security, now they opening up all doors with no safety for the people that go there time to change dispensary and the supervisor or manager whoever she was was rude and said they don’t answer there phone for anyone not even curbside so what’s the point in having a phone line for ur patients smh prices are varied, been going here for two years not anymore!!
Tyler G.
1675724142
Rhonda and her team were excellent! I HIGHLY suggest using Curaleaf in Groton over anywhere else in CT. Their prices are always on point as well.
JRAZ A
1675098986
Dispensary to help medical patients will no longer exist as of 2023 and Curaleaf is leading the charge.Since end of December 2022 all of a sudden there are only eights avaiable at 40 per eighth. This equates to 320 an ounce, double the previous price of 160. I thought Curaleaf was about helping medical patients? At least give your patients an explanation as to why is happening and if it's the new norm.If it is the new norm then it will give others a chance to change dispensaries. In my case I have to travel to Mass because of this change.Extremely disheartening and unethical on your part.Thanks.No restock or replenishment for anything over 1/8 and THC is on lower level than previous.This is extremely disappointing s I can no longer afford to shop for medical in CT because of this. Not to mention all popular strains are mysteriously never restocked anymore.
SKWRL HEAD (SkWrL H.
1673785525
I have had the wonderful pleasure of being a medical patient here at Curaleaf in Groton, CT, and the staff have always been more than kind and very helpful with any questions that you may have. They do not have recreational products, but the medical menu has a great number of products for you and many other skwrls to enjoy, but please remember that the law states you can not operate a motor vehicle after indulging in any type of products that have THC and believe me, most skwrls I know enjoy their freedom and it isn't safe to operate a motor vehicle under the influence of any substances so please think about yourself and the lives of others and just take a Lyft or Uber.
Carrie B.
1672759731
I came here after I had been going to The Botanist because they have BETTER HOURS & they’re OPEN on Sunday! The staff there is amazing!San, Gina, Taylor & Rhonda just to name a few!! Glad I changed over when I did!
Chris D.
1670712183
Reduced hours and had layoffs before the winter holiday season.They charge you to use your debit card.Parking lot is small.Waiting room is small.They are obsessed at telling you to take your hoodie down.
Ryan K.
1669297662
The shop is super nice & modern brand new when it opened a few years back. I switched from the other dispo that's in southeast CT. Most people that work there are pretty nice some are meh, but they consistently have nice sales. Something that wasn't or didn't happen at the last dispo unless it was a holiday or something special very few and far btwn. So if you buy herb at least kinda consistently this is your place.
Dan J.
1668183603
Couldn't be happier. Man who registered me was very kind and patient. Incredible deals, and fast service.
Frank T.
1666725077
To the Greatest Crew who a customer can appreciate. Gina and Taylor , Rhonda and all the employees. Thanks for all you do.If you don't have your card get it and Join the Groton Cura Leaf Crew.
Sindi M.
1664385375
Wide array of medical marijuana including vape, edibles, flower and more. The staff is very helpful. Cash or debit cards are accepted. ATM is on site. They offer curbside delivery as well.
Vanessa M
1664383685
Don't consistently honor prices or discounts. Inconsistent answers and some staff members are very rude and clearly don't value their job.
Benjamin H.
1662305974
Switched from the Botanist. Shoutout to Timothy who went above and beyond for me today. Best move I ever made. Way better prices, awesome sales every week and it’s closer and about half the waiting time. Staff have all been very nice and helpful. I always try to go during off hours to avoid the rush.
Roxy “Princess of Realness” L.
1658848632
Don’t go here. Your likely to get run over in the parking lot. It’s an absolutely lawless place. Never any parking anyway. The interior is rather small and people are loud. The Curaleaf branded products are also dry and terrible.
Liz M.
1658540532
Since my surgery I have been forced to get curbside pick up and they have been so great about it!
Cody D.
1657305894
I really used to enjoy coming here. The first time I came I had explained I’m a mom to 3 young children and the woman i spoke to assured me curbside would always be an option for me since my kids come everywhere with me pretty much.I pick up once, maybe twice a month.When I picked up my second most recent time I noticed curbside wasn’t available when making my order online, there were never any times available. So I selected store pick up and in the comments I wrote curbside pick up. I went to go pick up and I called and called and no one answered. I called 5 separate times in a matter of 3 hours and no one picked up. So I went back the following day and the man I spoke to said curbside is still be offered and that if they don’t pick up to keep calling until they do because they’re just busy.The most recent time I picked up the same thing happened, and I called maybe 2x in a row, and someone picked up. Super annoyed.I told him I was picking up.“What’s your reason for needing curbside because we’re going away with it”I have my children with me“How old is the child”5,3, and 1 I can’t walk into a dispensary with them and I’m not leaving them in my car to go run inside when you offer curbside“I wanted to filter through who actually needs curbside and aren’t just being lazy”Well since you’re not offering curbside anymore I’m going to have to find a new dispensary“Why”Because I need curbside……? And you just said you are going away with itRegardless, No where does it state you need areason for using curbside pick up. This is absolutely ridiculous and I felt like I was interrogated for using a service that they already offered.
donna-lee M.
1655241657
I switched from " the botanist" in montville awhile ago and have 0 complaints. I felt uncomfortable at the botanist asking questions about my medications, where at Curaleaf I've been met with nothing but kindness and willingness to help. I will always recommend Curaleaf to new patients. The staff is wonderful.Also RHONDA IS AMAZING 🤩
Kelsey R.
1653419441
I used to like this dispensary and spend a lot of money here. Their buds are constantly dried out; they almost disintegrate. Their cartridges are decent. I, like others in the reviews, have found they refuse to give you advertised discounts (IE refusing to give me & someone else 25% off when I referred them). They claim the program “stopped and restarted” then had me waiting 20 min for 4 cartridges that I’d already received a text from saying they’re ready (and paid). Regardless, I referred a patient to you. I will do business elsewhere.
Alyssa
1651781791
Love everyone here, very knowledgeable and friendly, they create an environment that feels very safe
Jeanmarie O.
1651237249
Always courteous staff, very knowledgeable. When I had to renew script they were more than helpful
Jennifer V.
1650801958
Staff there is great, with one exception. It's business afterall & Curaleaf is allllll about the money, low quality product & has become Big pharma in the Cannabis industry. ????
daniel F.
1650379441
As far as buying weed goes I guess it’s alright but they constantly find a way to worm out of giving you the deals listed on the website usually with a wide variety of excuses as to why they can’t. Great people. Good buds. Horrible execution of sales.Update:followed instructions by owner an emailed help account no answer or responses. If u can go somewhere else do so.
daniel F.
1649700233
As far as buying weed goes I guess it’s alright but they constantly find a way to worm out of giving you the deals listed on the website usually with a wide variety of excuses as to why they can’t. Great people. Good buds. Horrible execution of sales.
stephanie G.
1647700882
Very friendly, knowledgeable staff and im never in there for more then 10 mins and thats probably the longest I've waited and been a caregiver for about 2 yrs would def recommend curaleaf to any new medical patient
Jen F.
1646080668
I will probably always give them 5 stars. They are some of the best folks. Always smiling, polite, and there are even a few with an awesome comedic side. Marijuana and laughter. Who could ask for more?
Sonny G.
1644435006
I wish I could give it zero stars. Always something that’s causing a wait. You preorder… yet have to wait in line behind people with a thousand questions. Rude staff. I’d rather drive 20 extra minutes and go to Norwich. The way this place is run is a joke. Shouldn’t be waiting as long as we do for online orders. What’s the point of ordering online when there’s one line one person working. Terrible system
Ocean C.
1644267575
Every time it’s a huge wait. There’s non urgency. People who pre order have to wait an hour for people who can’t make up their minds. No matter how many people are waiting the staff won’t rush anyone. Which is fine but have more people. A 45 second transaction shouldn’t require waiting an hour every time. People want to talk about their day and their pets and ask about every single product on the shelf and it’s at everyone else’s expense. My 4th dispensary I’ve gone to in Connecticut and by far the worst.The staff shouldn’t be chatting with every customer. Pay for your stuff and if you have questions they need a specialist to answer those not the cashiers
Chris D.
1643892007
This group has gone above and beyond the standards of what a dispensary should be. I credit the workers in the shop for keeping curaleaf afloat and giving the company its valued reputation. Every single employee is knowledgeable which is a plus, but most importantly, they are there in the snow, wind, and rain and always there for whatever and whenever you need them.
Scott B.
1643302074
Much better than the last place. Friendly, too.
D3fiantR3v3rant
1643109426
It doesn’t matter if you place your order online or not , when you arrive to pick it up, your still stuck behind the crowd of walk ins that arrived seconds before you. This location needs to adapt a 2 lane system. 1 lane for online orders so they can get in and out with ease, and a lane for walk ins. It serves no beneficial purpose to pre order online if you still have to wait 20 mins in the lobby to pick up your 1 item.. this location is getting worse daily with the staff being different almost every single visit. They really need to adapt and modify the way they do things here. Having 2 people on staff any given day is ridiculous.
JD M.
1642891119
They have a friendly, helpful, and professional staff w/ a nice selection of products. Would highly recommend.
Backwoods S.
1642448760
Great staff fancy packaging plenty of parking, the buds are mediocre or as we say MIDS, all there products are high quality and made well but the potency is lacking in most if not all products.
Michael B.
1641413666
Will not address the mold limits being increased to 1,000,000 cfu/g. How is this putting patients first?
Kristine B.
1639679172
This location saved me today!Now that “recreational” has passed, “medical” card holding patrons, can go to any Curaleaf.Hartford Curaleaf is “out of stock”, of the Theraplant Hybridol 360X syringe oil. (12000)Groton had (6) left and I bought all of them. ????I just filled out a paper when I arrived and the service was a pleasant breeze.Not a bad ride, the weather was mild.Thank you to everyone I encountered.Everyone was welcoming and friendly.Whoever keeps it stocked, gets my business and I buy 6-7 ever month.Thank you Curaleaf ????
Kelly D.
1636579424
Kinda expensive but the loyalty points and sales are good. Flower can be dry but it is still good.
Anthony D.
1634663422
I love the workers here. They are ALWAYS so nice and respectful. On top of that professional. I almost always tip when I can. Just because they're that awesome. Amazing experience here, Everytime
Matthew G.
1634253292
If I could give a 0 I would. Poor customer service, new rules aren't communicated well, and employees were rude and condescending toward their patient. Will not be going back and have filed a grievance with the ct department of consumer protection.
Michael P.
1632142081
Great place...great friendly staff. Great service and right down the street from me...oh yea!
Brianna H.
1631204065
Curaleaf Staff is always helpful and informative. We always have a variety of products to choose from.For more local cannabis business reviews check me out @journeytofindjoy on instagram ‼
Ryan A.
1630013711
A variety of selections, very helpful staff, and a convenient location right off the highway. I would definitly recommend Curaleaf.
J, G.
1628698763
Really cool people. Super professional. All other patients seem legit. Im not mmp any more but these guys are nice. It’s expensive but you get what you pay for. I didn’t go enough times to give it five stars but it seems five star worthy. 🙂
Jason B.
1628638305
The first time in my life walking into a retail situation ,buying weed. Felt like a kid at Christmas???? well stocked, friendly staff, even the customers I spoke with were all pleasant. It kind of made the rest of my day!????
Anthony C.
1628492333
Close pretty early for a pharmacy in a few more years they'll have cannabis products across the street at Walmart lol
Anthony C.
1628451056
Is this a "pharmacy" or not because actual patients need cannabis medically. The hours of operation here are horrible considering many patients have epilepsy, seziures, PTSD, depression. How can patients get their prescribed medication from this "pharmacy when they close at 3pm on Sunday. Pathetic and unprofessional service don't bother coming 20 minutes before closing without a online order or you will be harrased and given a death stare by the employees. I'll take my money somewhere else. I'm disgusted.
Alex W.
1624149520
Nice and clean dispensary, very friendly and knowledgeable employees, they have a pretty nice selection of smoking accessories, and it's fairly simple to get to the place too.
Sally G.
1623273628
Melissa was really excellent and steered me in the right direction for what I suffer from . It was so validating to hear that she also suffers from same pain and symptoms I have. Melissa really layed out why and which products were good for me and described everything clearly and in a way I could understand. My consultation with Melissa was a really good experience and I’m really grateful. Thank you
R. K.
1620475861
I just switched to this dispensary from the other in the area. It's almost spa like and laid back.
Russ M.
1617993434
Curaleaf is a great place.The people are exceptionally friendly and helpful.They are conveniently located
Jacob W.
1616896224
Before coming here I was a member of Thames Valley Relief sadly the only relief I had from them was leaving to come here. As a mental health patient having a comfortable place to go to means the world to us. Not only is it a very welcoming environment the staff is top notch. I really look forward to visiting the staff here they know me by name and treat me as a person. I personal struggle going into public places but here I am treated as I am with family and not just a customer. I highly recommend coming here even if its a little bit further you will have a much better experience.
Judy C.
1613512176
Great place and awesome staff. Very helpful
Anthony P.
1609169838
Very calming relaxing atmosphere. Very helpful and compassionate staff. Wait times are minimal. They are taking patient's health and safety very seriously.
Michael B.
1607631492
Very friendly staff, nicely remodeled space. New patients get 25% off first order!
Niko S.
1607387969
Just went in for consultation and it was so painless and that’s because of the laid back comfortable ambiance that they create for your experience at Curaleaf Groton, it makes you feel open to ask all the questions you’ve wanted answers for but maybe didn’t want to ask. The selection well let’s just say that they can accommodate any medical marijuana users needs, whatever or however you like to consume your THC and CBD you’ll be able to get those needs taken care of. So I’m super happy that I chose Curaleaf Groton and I’m super hungry rite now so catch ya later and Happy Holidays.
Lotus R.
1607020006
Great people, great selection!
Jamie S.
1605919236
This place is awsome! The menu might be a little overwhelming at first for some people but the staff can help you with that. For me i love a huge menu! Lol It's extremely clean and well laid out as well. I will say though this is the only dispensary that I've been to but there's no need to go anywhere else .
stephanie G.
1604101279
Very friendly, checking temperature doing everything to keep themselves and us safe thank you!
Susan M.
1602709922
Everyone is super cool and helpful.
Joseph M.
1602522154
The Best Dispensary In New London County !When i first transferred to Curaleaf Groton i was totally blown away by the facility , super modern clean comfortable and welcoming, ( that's right no standing outside) . The Professional Consult , The Super Friendly ( Very Outgoing ) Staff , the wide variety of available product on hand , Cement it as my Choice . I feel anyone in search of genuine compassionate care , select Curaleaf Groton . You will rapidly see the difference where caring for the patient is evident , not just words
