I went to this store looking to buy chocolate. The product I was shown was in the chocolate section, and the staff even told me it was really good — so I bought two. When I opened the package, they turned out to be gummies, not chocolate.I went back to the store, but no one took responsibility. They told me they couldn’t take it back, and not even the manager came out to apologize or offer me a chocolate as a gesture.In the end, I bought two products I didn’t want. The salesperson did a great job selling, but unfortunately gave me the wrong product for what I was looking for. The real problem is that the team didn’t respond at all, and I didn’t feel valued as a customer.I don’t plan on coming back.
If I could give this establishment less than one star, I would. As a visitor from Texas, I expected basic professionalism and respect, but unfortunately, that was not the experience I received.Upon arrival, the staff member at the entrance requested identification, which is standard procedure. However, after inspecting my valid government-issued photo ID, he scrutinized it unnecessarily—fixating on my appearance in the photo and implying it might be fake. While I understand the need for due diligence, the situation quickly escalated beyond reason.Even after the ID passed their scanner, I was told it was "suspicious" that I knew my own ID number—a completely illogical and unfounded claim. I calmly explained that I was visiting from out of state and that if my ID were fake, I wouldn't have been able to board a plane. Instead of listening, he smirked and called over a manager.The so-called manager only worsened the situation, stating that my attempts to explain myself were making me appear "more suspicious." It was dismissive, condescending, and frankly insulting. After putting me through an unnecessary ordeal, they eventually acknowledged that the ID was valid and allowed me to proceed.At that point, I had already decided not to support this business. The only reason I’m not giving a completely negative review is due to one staff member—a woman with glasses—who handled things professionally and respectfully.Overall, this experience left a very poor impression. I hope this dispensary takes steps to train its staff in proper customer service and how to better handle verification procedures without resorting to bias or unprofessional behavior.
Look no further than Rocky Road for all of your cannabis needs in the Vail Valley. I've been coming here almost 3 years, the vibe is always good, with solid deals and points and friendly staff.
Very knowledgeable staff and we're all very helpful when I had questions about products. Highly recommended
The only dispensary I go to when I'm in the Vail Valley awesome staff and tons of selections and great happy hour pricing and specials through the app! Got the new Penjamin! Awesome writes too! Thanks Cindy, Parker & staff
LJ was very knowledgeable in his craft. With a respectful attitude, he directed me to the perfect puff I wanted. Great vibes in the place with dope people working there. Recommend 🤙
Rocky Road has been my local favorite since day 1. The front section is an awesome head shop while the selection in the dispensary is phenomenal. Prices are great and staff is even better.
Love the friendly vibes, comprehensive spread of great products, and awesome swag!!! Huge shot out to Morgan (and Stan!!!) for safely, smartly, and kindly introducing me to the world of plant medicine. You are always so patient, teach me so much, and continually blow my mind with your knack for introducing me to all my favorites. You’re the best 🙂🙃
We had the most amazing experience! They tons of product and were super helpful! Cyntha was the best and helped us get all the right stuff! Would for sure recommend coming!
Not Gonna lie, the best Dispo out here in the valley. The Staff are amazing and respectful .Especially DENIS who is an outgoing leader for his team and he’s the best at what he does. Mashallah!
Fantastic lil shop, great products, friendly service (ask for Morgan, he's so helpful!!!!) and they of course hooked it up with in app deals. Best stop we made on the road
Best but tenders in the valley. Very friendly and knowledgeable. Love to share there passion of cannabis with everyone. Great environment great people!
We came to Vail for a concert and checked out a couple dispensaries and Rocky Road blew us away! The place is super cute and chill with a headshop and some cool gear out front. In back, the experience was second to none!Cindy was our expert budtender and took great care of us. She listened and asked great questions and found perfect options for what we wanted. This is a true 5 star experience and the prices were great as well. Highly recommend!
Highly recommended! Great customer service and quality products
Love this shop! Great variety and staff. John was so helpful and kind. He helped pick out great options for exactly what we were looking for. Will definitely be back!
This is the better place to buy your pre rolling joints between the 11am to 12pm. Happy high hour buddies !!The guys know a lot about weed so if you're looking for some dispensary in Vail Valley you must to come here ! Look for John, is the guy 👌