The management of this company (specifically the owner Michael, and managers Barb and Darryl) doesn't care about their staff or their customers. Don't waste your money here, they don't deserve it. There are other cannabis stores near by that have the same products at a better price and who treat their staff with respect.
From Wa State on vacation and have been to a number of different stores north of Victoria and Original Farms has been the best so far. Top shelf products and exemplary customer service.Thanks guys🤩
Such a wonderful store! I felt so welcomed and all the staff was so friendly. Staff member Gabi was so kind and helpful in picking out new things to try! Will definitely be shopping here again 🙂
Gabi? I think that was her name!! The one with the super cute short brown hair. She was awesome. Helped me pick out maybe the greatest eighth ever!! Plus purple rolling papers never hurt!
Ellie is very ready to serve ,patient ,lovely ,a pleasure indeed ,she will guide you to her wonderful flower , Num Num .Original farm has an amazing selection like no other around.
Tabby was extremely helpful in educating me re: my first CBD cartridge/battery.As someone who is new to vape/CBD, she preemptively answered any questions I might have had and also walked me through how to use my vape cartridge. It’s great to leave feeling confident after trying something new.Thank you Tabby!!!!
Absolutely terrible customer service from staff and specially management.
Customer service at their downtown Victoria location leaves a lot to be desired. I guess they’re having trouble finding/retaining good quality employees. They’re products are no different or better than in any other dispensary. Save yourself, bring your business to another company, this one doesn’t deserve your hard earn money.
I’ve been a client and have had an account with this company from an early day.Unfortunately their customer service and product quality is been getting worse and worse.This place is not ok and I’m no longer their client.I had to return at least 5 cartridges for malfunctioning within the last few months. Not a big deal but an inconvenience when it takes extra time to fix an issue which is not the client’s.But on my last visit to return yet another bad product, the employee determined my cartridge was working “good enough” just because a tiny bit of vape was attainable. It is still not working well compared to another cartridge which delivers a larger volume intake. It also has way too many bubbles.This cartridge was not working 100%. At best it was working at 20%.The store should honor their quality commitment with their customers.Shame on you, Original Farm Cannabis
Great service and product amazing recommendations from the young lady at the counter
LOVE the screen in the counter to break down what you want. Tons of options and friendly knowledgeable service. And ofcourse really clean and bright store
Lovely location in downtown Victoria. Was able to pick up some local B.C. bud, that I can't get in Alberta. They legitimately have the best selection, and by far the best return policy. Staff was extremely knowledgeable, friendly, and helpful. Had a lot of amazing choices and price points. The interior of the store was very nice and super clean. They also had pictures of all the products they had to sell.
The customer service here is absolutely garbage. Plus questionable looking staff.... (like people from the streets...)Also the store looks like dump. Completely dirty and greasy... for a dispensary.
Whats not to love about this place. I have never encountered a miserable human at this location. They mostly know my dog "Ashli" by name, but they greet us both so happy each time we walk our butts there. Great selection, friendly faces, inclusive... zero complaints
Good service. Nice organized dispensary. The staff are very knowledgeable and approachable. They don’t make you feel stupid like some other dispensary. Product they sell are good quality cannabis.
Lovely location in downtown Victoria. Was able to pick up some local B.C. bud, that I can't get in Alberta. Staff was extremely knowledgeable, friendly, and helpful. Had a lot of amazing choices and price points. The interior of the store was very nice and super clean. They also had pictures of all the products they had to sell.
I got some pre-rolled doors 3 for $20 went with the 1g joints,the service was good friendly and knowledgeable staff, the weed tasted pretty good, also came in a cool tin thank you.
Clean, modern, friendly staffed, neutral smelling would recommend for specific products to buy and offering a student discount of 10% which helps a bit. Would definitely recommend over other cannabis stores due to professionalism aswell.
I’m not a dispensary guy at all, but I have to say that this store was and is amazing. The staff was top shelf, so nice and helpful. The presentation is beyond anything I’ve ever personally seen.And the main reason of all is the quality.
Don’t know why it took me so long to write this, Farm is and has always been my favourite cannabis store in Vic , always the best customer service, super patient also and willing to explain things in a way that makes sense, 100% the best place in town!
Please don't go here. There is many other's to choose from. They only get cheaper of the strains, and still charge premium, and they don't listen, as I just was in the store, asked for live hash rosin, and recieved hash. This was the 3rd & final chance I gave Farm. Sorry, but I'll just wait, or walk another block to a different shop. Just a recommendation, don't hurry through customers/clients, as you'll miss stuff. It's a weed shop...chill out.
You'd only think this was a good shop if you knew nothing about Cannabis. Terrible prices for what you get, and the staff are clueless when it comes to legitimate cannabis experience
Amazing selection and pricing to match. Staff is super welcoming and helpful, the store is really modern and neat looking too. Highly recommend. Won't go for cannabis anywhere else while in Victoria
Nevermind the cool interactive screens. You also get excellent cannabis budtenders that are very knowledgeable.I often come to the downtown/Langford locations and both are very friendly!
Wonderful staff, great location and ambience, extensive selection of harder to find products, and watch for the sales. There are often big discounts
Consistantly stocked with high quality reliable goods. Always something available for your needs.Website lists specific products.Luxury weed Bank vibes
Kind, informative staff. We loved the display board and would recommend!
CHECK THE PACKAGING DATE!!!I regularly purchase hundreds of dollars worth of cannabis from this supplier, however, be careful because some stores have very old and therefore interior product they continue to sell nearly a year later.I purchased an eighth of Waffle Bites by Cake Caviar at the Hillside location and loved it (packaged May 2022). I went to go purchase some more at the Douglas Street location and it was packaged October 13, 2021. Today's date for reference is June 27, 2022. Once Cannabis has been stored past 6 months it's very dry and begins to lose potency, no matter how many humidifier inserts the company puts in the jar.This isn't the first time this has happened either. Budtenders should be telling people openly what the packaging date is before selling, OR Farm should not be carrying old product beyond 6 months.This has left a very bad taste in my mouth and sadly, Farm may lose a $500/month client over this. Bravo 👏
Awesome dispensary, always very accommodating and friendly. Knowledgeable staff and some great deals! Highly recommended! You cannot return “clearance or on sale” items.
Came here today because they were the only dispensary I could find with the flower I wanted in stock. Staff is very unfriendly, not chatty nor personable. Plus they were glaring at the guy behind me. Just seemed like they hate their job or at least everyone they serve lolI suggest spending your money elsewhere, there are plenty of other local dispensaries that could use your patronage and provide a better experience. Even other FARM locations are better.
Great place if you like to gamble. Service is hit and miss. They don't allow dogs or bikes in the store. The push a posh environment, but the quality doesn't reflect the price. A facade.
Always friendly and helpful ???? very informative and fast.
Always friendly customer service and they have the best prices. I like their selection of rolling papers as well. I prefer to come here rather than the closer dispensary to my house because of the service and selection
Excellent service! Prompt replies to emails regarding merchandise, even paid for the shipping! Highly recommended !
The redhead needs to learn some customer service and critical thinking skills.She was really rude and racist.The other staff were nice and the place looks nice.
Staff was very friendly and it has quite a 'classy appearance in there ????
Store was so elegant and professional. Very clean! They have just about everything your looking for and it makes it so interesting to choose from with the visuals they display. Can’t wait to make a trip back!
Clean shop. Knowledgeable staff and a near- endless selection. A bit pricey if you’re just buying flower
The workers here are amazing opening doors for you and they know alot about their products plus this place has really good deals and the location is the best right downtown
My visits here have always been great, good selection and knowledgeable staff. Today was different, as an individual kicked me out because my second piece of ID did not have my name embossed. Not only have I never been thrown out of anywhere for that (although it’s likely correct), but this employee was rude and curt about it instead of compassionate and professional. Not a great way to foster returning customers.
Wow. I had such a delightful experience today. My bud tender( Kendalla ) was so helpful and kind and patient. Thank you for making me feel welcome.
Excellent service! Very helpful staff. I am a bit more educated about products now. I will be back!!????
Great customer service and I am glad the worker was knowledgeable about the products.
Great selection of products, their interior design is stunning, very elegant store! And very friendly staff of course.
I am not a fan of how the bags of weed are always extremely hot. They must be stored directly beside hot computers/electronics. I'm talking HOT bags. Results in really dry weed that turns into powder.
Good selection. Ok prices and very good social distancing measures in place.
weed make me hogh Also super knowledgeable staff there
Cool little set up. Prices are pretty high for what you get. Limited CBD ONLY options
Sometimes a little busy, but well worth the wait ✋. Staff is always helpful and know their business. By far, this is my favourite place in Victoria.
Super helpful staff, great range of product, and the vibe is so upscale. Way better than buying weed from the sketchy dealer who also hung out to smoke a bowl with you! It's great that the government is now my dealer!
Today I bought weed and edibles and the cashier Lacey comped me some rollies. She is great friendly and helpful.
Very nice staff, I like that I can order a head of time.
It's a good store to buy your cannabis with lots of selection, just felt uncomfortable and very rushed to get in and out.. Otherwise I like it!
Shopped here maybe two dozen times over the course of a year, I usually get snarked by the staff and that's just the cost of doing business downtown, but lately they have gotten extra gangster, so I would avoid. Great selection, good prices, staff knows their stuff, but none of that matters when the service is outright hostile. Avoid.
Love this place. Clean store with solid staff! Look out for the deals on the website and order ahead! A++
Great prices, friendly, knowledgeable staff, wide range of product... Centrally located in downtown Victoria
Excellent service. Will go back any time I'm on the Island ????
This is a great storefront, and I have zero complaints as far as what they do.My rating has more to do with Canada's government approved products. As soon as I opened my container I was greeted with some of the driest weed I've ever seen in my life. Why do they store an 1/8th of weed in a container meant for half ounces? On top of that, the container is placed inside a cardboard box, which is then placed inside a bag. That is WAY too much waste just contain some weed... Highly recommend to skip the government products, and take your money to the "grey market" in Victoria. Until the government learns how to package weed better than my high school dealer I wont be purchasing any of their products. What a joke.
Stopped here while visiting friends.... A different approach to a Cannabis Store.... And I loved it! Very unique and clean, Biggest/Best selection I’ve seen yet!
I continue to return to the farm because of the amazing staff that work here. One of the staff Anthony is so knowledgeable and a great conversationalist. My partner and I always spend 20 minutes shopping here with Anthony taking the time to teach and share info about the products. Thanks Anthony!
I am making a commendation for a Sales Representative who is of the greatest integrity and true intentions. His name is Lee. Thank you Lee forrecommending a strain of the highest quality. You are 2 for 2 with your expertise of and knowledge of the respective effects the customer is trying to achieve. To the management, Lee has a bright future ahead of him and his exemplary customer service is so very valuable.
Beautiful store with a large selection of products. The line moves quick so you're never waiting long, despite the budtenders being very knowledgeable and willing to talk about the different items. They legally can't show you the flower in person but the large displays they have give you a good idea of what you're getting. Great sales and an excellent live menu on their website.
Tbh...i avoided this place for awhile. It was too big and new.....i liked my grungy, hole in the wall dispensaries. But I gave it a chance and I am quite pleased. There are always good deals and the staff are knowledgeable and friendly..and sometimes a little over-exuberant about the product....if you know what I mean *wink wink* Totally kidding
Very friendly, knowledgeable, and helpful staff. By far the most effective/efficient government cannabis shop that I've been in. Screens in the counter with all your product selection right in front of you, narrowed down by strain or product type, lovely atmosphere.
For legal pot? I found it expensive for what you get, and it was very dry. Pleasant staff.
Straight forward, fast and convenient too. Standard Canadian selection of marijuana and usually a huge selection. Staff are nice and some know about the distributors and growers which is a welcome surprise.
Finally packaging is reasonable. However even recently packaged pot is dry to the point of crumbling . The staff is very knowledgeable and helpful. The ambiance is great, and the information available is very helpful. Finally pot is legal, and the Farm is a good place to buy it.
Everyone here has the best recommendations and such patience! Best place to go in town.
I take my good review back. this is the second visit I have had where the person working there has provided misinformation about the product I am buying. leaving me to feel like I spent way more than intended.just to be more specific: first time, the person told me what i was receiving was 2 x 1g pre rolls pack when it ended up being 0.5 x 2. My most recent visit, I was given flower rated at a much lower percentage than what the employee had told me. of course I could double check these things when im heading out the shop but why should I question the information I was given when the place comes off as very professional.
I take my good review back. this is the second visit I have had where the person working there has provided misinformation about the product I am buying. leaving me to feel like I spent way more than intended.just to be more specific: first time, the person told me what i was receiving was 2 x 1g pre rolls pack when it ended up being 0.5 x 2. My most recent visit, I was given flower rated at a much lower percentage than what the employee had told me. of course I could double check these things when im heading out the shop but why should I question the information I was given when the place comes off as very professional.
Lovely location in downtown Victoria. Was able to pick up some local B.C. bud that I cant get in Alberta. Staff was extremely knowledgable, friendly and helpful. Had a lot of amazing choices and price points. Interior of store was very nice. They also had pictures of all the products they had to sell.
I traveled with some friends to Victoria last year and was pretty impressed by you guys store. The super friendly staff was really helpful to find around in the huge amount of products and the quality was more than decent. I would prefer this shop over all Amsterdam shops as well as most other Canadian or American i could see so far. Best wishes to you guys from Germany, keep up doing your job as great as i experienced.
The product is very old, too much packaging and not effective...I am a light weight and it did not effect me in the least
My fave dispensary downtown. Staff is always super friendly and always have great suggestions
I'm very glad to have the FARM back after it struggled with all the technicalities of legalization.It continues to have good prices, great service by a knowledgeable staff, and a warm and inviting atmosphere
First time I've been, really friendly and knowledgeable staff. Very high end and beautiful interior with screens on the counter with their menu. Prices are a bit higher but it's one of the only places that's open.
The store looks fantastic. It makes a bc liquor store look like complete garbage. Kudos on you guys for working in such a historic building. The digital menu is great, and the staff are friendly and helpful. I'm looking forward to the CO2 oil later in the year as the original farm CO2 was the best for quality out of any other similar product I tried.
The staff is knowledgeable and friendly; the store is well laid out and has modern decor.However the Legal Canadian Cannabis is extremely poor quality, over priced and improperly stored.The Cannabis itself is extremely dried out to the point it literally turns to dust, the Cannabis is constantly under weight (trying to pass a 0.65 nug as a gram? Really?!)The final point of note is that the Cannabis is not stored in airtight containers and in most cases the Cannabis was packaged Over a year ago.Year old Cannabis that has been dried out and sitting for a year might as well be trash.
Lee was an incredible bud tender and attentive clerk in general! His recommendations and advice were so welcome and definitely raised a flag for positive weed tourism experiences! We're on the island for sight-seeing but finding this place was the cherry on the cake. Appreciated his advice based on business ethics of the company growing the product too, almost as much as the quality info on the bud itself!
Being from Scarborough Ontario, seeing this place was a God send!!. The staff are super friendly and knowledgeable about all products. The store is clean beyond belief and has an open concept that allows you to flow from one area to the next. There are dry cannabis selections, which there are plenty lol, shatter, oils, tinctures and more that I'm forgetting right now. These guys are in a class of their own as I hit dispensaries in California ( L.A, Anaheim, Venice beach and San Francisco ) and none of them could touch the quality of the product or the helpful attitude displayed by staff. A big cyber high 5 from me, when I'm back on the west coast I'm hitting u guys up again. Thanks again