Honestly I haven’t been here in quite awhile just for the fact that I’ve had some bad experiences with your guys bud tenders. But this man went about and beyond to make sure I had a great experience and made sure to take his time to answer all my questions and even took the time to show me all he had to offer. That to me was such a great experience with him and I’d gladly be back if he’s there still!! DEQUINN your a great guy and thank for the good vibes
Great experience every time, this is my first time picking up and Miguel was my amazing bud tender. Amazing customer service and gave great recommendations. Highly recommend to anyone in the Phoenix area or visiting from out of state.Update: I came back AGAIN and as always amazing customer service. This time I came 10 minutes before close and Jinea helped me and she was just as amazing as everyone here maybe better because she's the first woman to help me and was able to give me recommendations and what I wanted in a short time. Satisfied customer and will be returning again and again!
To be completely honest, I am extremely disappointed, and I hate that I even have to write this because some of the staff here are genuinely great. I drove all the way from Mesa after placing an order directly through their website — the same website they recommend customers use. A half ounce was listed at $100 and another half ounce at $30.I arrived for curbside pickup only to be told the order was canceled because they listed the wrong prices online. Not a single courtesy call, despite having all my contact information on file. When I asked for a manager, I was given an assistant manager who said “higher-ups” instructed them to take down the pricing and they “couldn’t honor the price I already paid online.” Instead, I was offered a lower-tier product as some kind of replacement — which is unacceptable when I regularly spend hundreds here.When I asked who these “higher-ups” were or how to provide feedback, I was told that due to new security policies they couldn’t share any information. They could only “request a follow-up,” whatever that means. That is not real accountability.This is false advertising, poor communication, and unprofessional customer service.Other dispensaries such as Ponderosa honor their pricing errors because they value their customers. I truly hope Backpackboyz can learn to do better.
I love this dispo!! It's near my house and it's always so clean and the vibe as always dope I love the remodeling door af in here so much more room!! The people bring a good energy to the environment!!! Great bud tenders if I do say so myself ✨😮💨 they always get me right! The deals are always amazing!
Great service makes all the difference for a patient on their Birthday! Luckily they honor all workers here 🧑🏽🌾🚜🏜️💚🌱🌵😶🌫️🙌🏽🙏🏽
I’ve been to plenty of dispensaries around the Valley, and I can confidently say that Backpackboyz offers the best and most consistent products out there. Their staff is knowledgeable, friendly, and always willing to help you find exactly what you’re looking for. Plus, new customers get three free products within their first three visits — you really can’t beat that!
Back pack boys Is a fast and respectable company. The employees are kind and to the point. Didn’t have to sit and rounds with the bud tender. Just hit my needs right on the button! Good product chill vibes. Try back pack boys dispensary!
Kylee always has a smile and great customer service skills. Good reason why she's in charge, knows how to deesculate situations at all times. Beautiful smile as well Kylee
female weed tender must have been tired or ready to Go home. She should’ve clocked out and not deal w customers if she was annoyed or irritated attendant wasn’t being very informative or cooperative when I was asking questions.the assistant managers overheard and stepped in and made my experience completely right I loved the variety and the effort to make the best out of my experience Dana assistant manager and backpack boys gentlemen Definitely rose to the occasion and made my experience a pleasant one in the end. Thank you
This dispensary is top tier well organized, always clean, and stocked with top quality strains.Making it a 5 start shop. But what truly makes this place stand out is bud tender Desire! Not only is she super knowledgeable she goes above and beyond every single time with her costumer care. The dispensary is one of the best but Desire is a true 10/10 without a question one of the best bud tenders
I love this dispo. Everyone is so nice and friendly. Helped me with all the questions I had, I am very particular with strains because I get anxiety when I utilize the wrong one. They helped me pick the perfect combination to helping with exactly that!Thank you! Definitely coming here again if I'm in the area 🫶🏼
Can’t beat nirvanas monthly deals. Affordable and pretty good quality for your buck. My go to is for the flower and concentrates. Always good deals on the flower and concentrates. The staff are usually always greeting and nice.
I used to come everyday and have brought a lot of new customers here but since they've stopped the incentives for bringing them in and changed everything I take people elsewhere the atmosphere seems to be a bit stiffer than before . Still a good place but the employees seem to only smile cause they have to. Makes it hard to stop by a place like. That
My budtender was amazing but the woman and man upfront was so rude I was so anxious and scared and they made me feel like a child. It was my first time at this location. Don’t work with people if you can’t be nice to them. I’ve been very depressed and you never know what someone is going through. Be kind 👍
Best deals in the area for cartridges. The flower is a little expensive. Edibles are always good and competitive prices. I recommend getting the liquid gold 1g cartridges for $15 when they have it on sale on Thursdays and Sundays. The only issue is: if you have a $12 purchase and use your card, it takes like $26 from your card from the purchase but you get $8 back. Overall if you are using debit card it's less competitive. But the nirvana center in west phoenix doesn't even give you the $8 back from the debit card round up. This store does. So they get a 5 star.
Everyone working always is friendly and helpful. Last time José helped out and did an amazing job. I come at least 3 times a week and every time I leave happy
Great staff, very helpful and willing to take the time to show and display the items. I didn't have my glasses past two times so I was hard for me to see the labels and the girl had no problem pulling them to show me. Very recommended dispensary!
This is my place to go to for the best service I have ever had. The staff is always in a good mood and they have the best knowledge on the products they sell.If you have a question, just ask it, and they WILL set you straight!These guys ROCK!!
Come in quite often and always treated very well and given amazing customer service along with always happy with my purchases. The last two times I went in and got helped by Danny, he has been very helpful and pointed me in the right direction. Been extremely pleased with what I leave with. Fire af. Danny knows his stuff, I appreciate the help!
She was a great bud tender just forgot to give my husband his fathers day preroll which isn’t a big deal but as we left i forgot she also didn’t give us our free .5 cart we were suppose to get after spending 25$ i believe. It’s okay either way always been a customer always will be’
Best place price and quality wise.. and tour in and out.. I don't think u can't beat that.. ty George 💯💪🏽
If your a first timer going here you get three days of deals plus they still have deli style weed vary good weed crumble and shatter are good haven’t tried vape from here yet but will post when I do great dispensary
Great prices n staff! OPEN AT 8 AND TAKES PAPER ID!! EVERYONE FROM SECURITY TO BUDTENDERS R ON POINT! Danny was great! Feed me Seymour!!
First time here at Nirvana. The wait was a little long, but that’s expected. Before I got inside inside, the guy gave me a sheet to look over and the deals I would get as a new customer. Upon getting inside, I got called over and the lady helping me was new, but she had someone training her and assisting her in answering my questions. Super patient and super helpful. I will definitely be going back there again.